Seriously, if you don't like the fabric or if the color is not what you thought just give us a call and we'll make you happy. Shipping is 'on you' to return to us but 'on us' to send back to you. If your 'liscaro' is defective, it's on us, both ways. If you really hate it, give it to your mother in law... LOL
Here's where the lawyers make the big bucks
Returns must be made within 30 days of purchase and should be accompanied by emailing Liscaro for a Return Form
- All tags and packaging must be included as shipped.
- We cannot accept returns on hats if they are damaged or mistreated due to improper packaging. If your item was shipped in a box, please pack it in a box (and not an envelope) for returns. If the item(s) arrive crushed, bent, or have excessive wrinkling we cannot issue proper credit. Please package the items with care to ensure safe delivery back to us.
- Your returned item must reach us in the original condition in which it was shipped. All headwear must be free from loose hairs, stains, and odors and cannot be stretched out or wrinkled from wearing. If the hat or turban has been laundered, we cannot accept a return. We recommend that you remove your makeup before trying on an item.
- We want to give you a FULL credit for the item you are returning, but for quality control purposes, any returned items will be inspected carefully before we can issue credits. This policy ensures that all customers will receive a clean, unused, perfect item with every order they place.
- Any item that does not meet the above guidelines will be returned to you at your expense. Please do not send back items that you have had for over 30 days or items you have worn.
- We offer no hassle refunds as long as the above guidelines are followed. You may also exchange the returned product for other merchandise.
- If the total of your returned merchandise is $100 or less in value, we do not charge any restocking fees.
- Due to the high administrative cost of excessive returns, if the total of your returned merchandise exceeds $100 in value, there will be a 10% restocking fee deducted from your credit.
- If the total of your returned merchandise exceeds $250 in value, there will be a 15% restocking fee deducted from your credit.
- If the total of your returned merchandise exceeds $1000 in value, there will be a 25% restocking fee deducted from your credit.
- Most closeout items or sale items are not returnable. These products will be clearly marked next to the product description.
- Defective Products - All products are fully inspected before shipping. For this reason, product defects are extremely rare. If you find a headwear, swimwear, jewelry or gift item to be defective, you must notify us within 3 days of receipt. At this time, please explain the product defect in detail. The item must be shipped back to us via first class mail within 10 days of receipt. The item must be returned unaltered, clean and unworn with its original tags and packaging. Upon our inspection, if the product is found to have a manufacturer defective, we will reimburse you for the cost of first class shipping back to us. We will promptly send you a replacement item in the exact same style and color as the original product ordered at no additional cost. Replacement items that are shipped to you due to defects or short shipments are not returnable or refundable.
- Please inspect your shipment upon receipt of your package. Any defects, omissions or inaccurate shipments that are not claimed within 3 days of receipt will not be accepted for refunds, exchanges or credits.
- If you have paid by check, money order or Western Union, we cannot issue cash refunds. Credit will be issued in the form of an in store credit or gift certificate.
- Exchange orders are charged a discounted flat rate shipping fee of only $3.95. This applies to domestic (USA) orders only. Exchange orders that are shipping to other destinations will be charged our standard shipping fees.
- We do not issue shipping refunds on packages that cannot be delivered or are returned to sender.
- We strongly recommend that you insure the returned package to protect yourself. If your package is lost or damaged in the mail, we cannot issue any merchandise credits.
Shipping will be by the good ‘ol U.S. Mail unless you specify otherwise and then it might not be free. Overnight or 2nd day shipping will incur an upcharge.
Call us and we'll get it taken care of for you. 1-888-liscaro